What makes your fire pits smokeless?
Our patented double-wall airflow pulls in fresh oxygen at the base, heats it, and reintroduces it near the top of the burn chamber. This triggers a secondary combustion that reignites smoke particles, so the fire burns nearly smoke-free while still crackling like real wood.
What are the fire pits made of?
They're built from 304 stainless steel — restaurant-grade, rust-resistant, and made to survive years of outdoor use. The double-wall construction also helps retain radiant heat.
How long does shipping take?
Orders ship within 1 to 3 business days and usually arrive within 6 to 12 business days, depending on your location. We offer free worldwide shipping and cover customs duties on qualifying orders.
Do you really ship free worldwide?
Yes. Every order ships free, with no minimum purchase. For qualifying destinations, we also cover customs duties and import taxes, so the checkout price is your final price.
What is your return policy?
You have 60 days from delivery to return an item for a full refund. We provide free return shipping labels, and refunds are processed within 5 to 10 business days to your original payment method.
How do I start a return or exchange?
Reach out through our Contact page with your order number and reason. We'll send a free return label and clear instructions. For exchanges, just tell us what you'd like instead.
What does the warranty cover?
Fire pits and pizza ovens are covered for two years; camp stoves and accessories for one year — against manufacturing defects in materials and workmanship. Normal wear, accidents, and misuse aren't covered, though we may offer paid repair.
How do I make a warranty claim?
Clean the item per our care instructions, then contact us through our Contact page with your order number, photos, and a description. We'll review and arrange a repair or replacement if covered.
Can I use the fire pit on a wooden deck?
Always place it on a heat-safe surface and use the included stand or a fire-resistant mat. Keep it away from flammable materials and never leave a burning fire unattended.
How hot does the pizza oven get?
It reaches around 900°F in minutes, hot enough for crisp, restaurant-style pizza in about 90 seconds. Preheat fully and use the included stone for best results.
Is the 70% OFF discount applied automatically?
Yes, during the promotion the discount shows at checkout. It can't be combined with other offers unless stated, and some exclusions may apply — those are noted on the product page.
How can I contact customer service?
Visit our Contact page to reach our team. We aim to respond within 24 to 48 hours on business days and are happy to help with orders, products, returns, and more.
